Re-design of service delivery models to adequately support victims/survivors of sexual violence

Client: Mayor's Office for Policing and Crime (MOPAC)

The Mayor's Office for Policing and Crime (MOPAC) is responsible for supporting victims of crime and specifically commissions support services for victims/survivors of sexual violence. However, these services faced significant strain with long waiting lists for emotional and practical support. This galvanized MOPAC to collaborate with its service providers to assess and improve service delivery, aiming to transform the service to be victim-centric and needs-led with equitable access for all.

Gate One supported them on this journey by conducting 35 trauma-informed interviews, 40 surveys and 7 focus groups directly with victims/survivors to give them a solid understanding of what support was needed. Armed with that knowledge, they could then help MOPAC to take that insight and improve the services they were commissioning. Increased service diversity was informed by victim feedback and future services will offer shorter waiting lists, timely support, diverse provision, and smoother recovery journeys.

Gate One’s bespoke capacity and demand model enabled MOPAC to deduce what choices could be made within the funding envelope, whilst providing an evidence base to lobby government for increased funding.