Serendata: Transforming Organisational Change Management

Client: Infor

Background and Challenge

Infor, a global leader in enterprise software, faced an urgent need: to deliver complex digital transformation projects faster, with greater consistency, and across more geographies. Traditional change management approaches were manual, inconsistent, and costly. Infor needed a smarter, more scalable way to deliver change with confidence—one that put clients at the centre.

A Partnership Built on Trust

In 2024, Infor and Sysdoc UK initiated their partnership centred on Serendata, Sysdoc's pioneering change management platform. After successful trials, it was clear Serendata could transform how change was delivered.

—making projects more efficient, more consistent, and more impactful. Together, Infor and Sysdoc embedded Serendata into every new programme and retrofitted live ones, creating a new standard for organisational change management.

Results and Impact

Serendata is now embedded in over 11 Infor client programmes worldwide, providing consistent change delivery.

Clients are empowered to own their change journeys with confidence.

Over 180 users are freed from manual tasks to focus on higher-value advisory work.

More Than Technology

This isn’t just about a platform. It’s about a cultural shift—reshaping how Infor delivers change, building trust, and embedding a future-focused approach to transformation.