Transforming Organisational Culture Through People and Purpose

One of the world’s largest grocery retailers, partnered with the Gallagher Communications Practice (Gallagher) to deliver the initiative - a transformative program designed to align its global workforce under a shared Purpose and vision. With over 200,000 employees across 11 markets, they recognised the need for a cultural transformation to address rising costs, technological advancements, and evolving customer expectations.

The initiative was developed and implemented in collaboration with Gallagher, which provided expertise in creating a comprehensive communication and engagement strategy. This strategy included leadership alignment, a global champions network, and a leader-led cascade approach to ensure the initiative resonated across all levels of the organisation.

The initiative focused on empowering employees, equipping leaders to inspire their teams, and embedding cultural principles that would drive long-term success. Through a series of leadership events, workshops, and engagement activities, the client and Gallagher created a movement that resonated deeply with employees. Feedback highlighted increased clarity, trust, and alignment with the company’s direction, as well as a renewed sense of pride and motivation.

The results were transformative: employee engagement increased significantly, operational performance improved, and the organisational culture was strengthened. The initiative demonstrates the power of people-led transformation and strategic partnership in driving sustainable business success.